The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. 26 April 2022. Extremely poor service. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Landline packages. Help with Volt. * WiFi hotspots. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. deal anytime. Multiple broadband speed tests over time can show if and when speed fluctuates. Can't use digital support? Don't worry! You can still get. Virgin Media owns and operates its. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. TV. 99pm. No, you can keep using the same phone you’ve always used. As Virgin Media first rolled out its fastest 'Gig1' broadband service a couple of years back, it supplied the hastily summoned Hub 4 router to early adopters. The best way to contact Virgin Media to cancel is over the phone. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. With M500 Fibre Broadband, we can keep up with even the busiest of homes. No setup fee. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. With another provider you will get new customer pricing. Ofcom announced that it had opened an investigation into the broadband provider today after receiving a number of similar complaints. uk' email address. The Service you do for others is the rent you pay for your room here on. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. View Deal. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Set up a Hub. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Virgin Stream hub offering money-back for. Our , which you can add anytime, start from £2. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. g. Lightning-fast, reliable broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Struggling to pay. Next, tap Check. Within that letter or email, we’ll also include information about any other changes we’re. Optical Node), on the upstream path receives a minimum of 15 dBmv. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Speeds of up to M500 – average download: 516Mbps. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. g. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. Out of 5,590,397 speed tests recorded on the BT network. According to Ofcom, the average broadband speed of a home in the UK was 69. Virgin Mobile package. g. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. Automatic compensation under Ofcom rules is £9. Discover more about Virgin Media O2 . Virgin Mobile – 789 on a phone of ours. Further exclusions & legal stuff apply. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. TV packages. Switching broadband provider is as easy as 1, 2, 3…. Published: 30 Jun 2023 10:30. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. At least 30Mbps download speeds in every room or £100 one-off credit. Or. Hi - thanks for replying. Virgin Media . In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. Public Sector Queries. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Make sure to take our kit with you when you move. By pairing your landline and broadband together, you can often get a better deal and make your life easier by having one provider for both services. £8p/m extra or included with Gig1 or Volt. No charges for service and repairs Superhero service and repairs as standard. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Billing and payments. Note that. Email. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). The call centre runs from 8am – 9pm Mon-Fri, 8am-8pm Sat, and 8am-6pm Sun. 50 £0 View Deal. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. TV. I recently left Virgin Media and the process proved time-consuming and stressful. Cancelling Virgin Media broadband over the phone. + Virgin Phone line for £17. Stream box and remote remain property of Virgin Media. 264 Mbps. It provides ultrafast speeds of up to 1Gbps to over half of UK homes, mainly in towns and cities. Includes a 30-day money-back guarantee so you can try it risk-free. My Virgin Media makes managing your account easier with all your information in one place. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. uk may earn a commission when you purchase via links on our site. Virgin Media Television. 99 a month Your package from 24/02/2023: £123. V6. User reports indicate no current problems at Virgin Media. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. How to change my Virgin Media or Virgin Mobile package by phone. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Last modified on Thu 24 Aug 2023 10. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. This promotion means you won’t pay the usual setup fee of £35. Discount Codes Last Tested: 15 November, 2023. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. * Call costs may vary. Good for casual browsing and streaming on up to 4 devices. ie provides answers to all your broadband, TV and Home Phone questions here. Compare our best 350Mb broadband deals and packages in 2022. Get superfast broadband, calls and award-winning TV content with Sky. Switch broadband in three easy steps. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. TV box - 15 mins. Reliable connection. This promotion means you won’t pay the usual setup fee of £35. ADSL: No. My virgin Mobile account allows you to manage your virgin mobile services. EE’s broadband speeds: 10Mbps, 36Mbps, 67Mbps, 145Mbps, 300Mbps and 900Mbps. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Offer Ends 03/01/2024. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. 33 a day and you’ve been paid £830. Online via the Virgin Media website. 1. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. Depending on your broadband package and how long you've been a customer, you will have either a. Compare all broadband deals. Restart your services. You might also need to change it if your current package isn’t available at your new address. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. The best times to game online or make big downloads, for example, would be when connection is fastest. What you need to do to receive compensation. Or you may be quicker than average! You won’t be involved the whole time. Email address. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. Set up and change your Direct Debit details. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. Your account. Although expensive, their Freedom Broadband 30-day rolling contract can be very useful for those who would like to just test Virgin Media Broadband before committing to a long-term contract, or for those who are in temporary housing situations like students. Discover the best and worst broadband providers in the UK with our expert reviews. Keep everyone online . Fab Fibre Broadband. Virgin Media cable broadband is a separate fibre-optic network run by Virgin. Service 53. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. These prices are for new customers only. If you are, you’ll continue to be charged £12. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. TV packages. Take Virgin Media for example. Decent speeds for everyday use. 88% uptime) Access to wifi hotspots when out and about; Great. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Virgin Media brags that it offers speeds that are up to 16x faster than those offered by BT and Sky. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Gig1 Fibre Broadband: 18 month minimum term applies to your broadband service. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. For mobile enquiries, call 03456000789*. If the problem is on their network and they. See how we scored Best in test. At the time of writing, Virgin’s 264Mbps M250 Fibre Broadband is available for £29 per month on an 18 month deal. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. Broadband, TV and Landline offers . We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Full Fibre: Yes. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. Up to 3 WiFi Pods if needed. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. See full list on techradar. My Virgin Media makes managing your account easier with all your information in one place. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Unlike BT and Sky, Virgin Media runs on its own cable network. Virgin Media has been hit by a widespread broadband outage in the U. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. TV on the go. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. So, a 50 minute broadband, TV and phone. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Mon-Sat 9am-5pm. Further exclusions & legal stuff apply. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. [email protected] Smithy Very Slow Galway. The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Fibre broadband. “However, as a gesture of goodwill, we have removed the. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. It is a nominal requirement that each active node (e. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. You may need to use the. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. There are five main perks you get for being a Virgin Media and O2 customer: 1. You'll also receive your contract either by email or by post to check and sign. 33 a day and you’ve been paid £830. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. The widespread launch of the 1. 3. Access your bills, diagnose faults and manage your package. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. On your installation day, your engineer will arrive in a. Simply return to the browser you sent the message in to check and respond. Virgin Media services are only available in eligible Virgin Media network areas. You just need to give Virgin Media 30 days’ notice that you want to leave. for 9 months then. TV 360 and home phone not currently available in 2022/23. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Enter your postcode to see if you can get our services. View your bill. Virgin Media Reliability. Customer service. Zen Internet. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned ‘Local Legends’ for Covid-19 responseStep 2: Order your Virgin Media Broadband service. Since having Virgin Media installed the Internet keeps disconnecting. (FTTP) services. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. Once a SIM card is inserted it operates like a mobile broadband router. Get a £50 voucher with Virgin Media promo codes for broadband and more. Virgin Media Broadband upgrade deals for existing customers. Virgin Media package. Cancelling Virgin Media broadband over the phone. As the UK's fastest widely available business broadband, you’ll notice the difference – and your customers will too. Find out more Has this. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Phone line - 5 mins. From a Virgin mobile phone or landline: 150. 1800 941 114. £32 a month. (Image credit: Future) Jump to:. 00 a month. Business broadband. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media customers can access multiple plans that combine TV with broadband. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Excludes Essential broadband customers from 10 November 2022. Virgin Media has a rating of 1. For more information, check out. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. 88) / 12 = £33. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Choose. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Pick a category to get started. At the start no coverage in back of 3 bedroom house. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Leaving Virgin Media. Wrong for so many years constant poor service and bad quality from broadband quality to customer service (lack of it) through to billing (even worse). If you think you’ve used the incorrect bank account details when paying via bank transfer. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. You can also end your contract by writing a letter and. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin Media is one of the UK's leading broadband providers. Virgin Media reserves the right to withdraw this offer at any time. If you cancel your service during your minimum term an early disconnection fee will apply. Mon - Sat 9am to 6pm Technical Support. At a PayPoint or Post Office. Broadband, TV and Landline offers. The Voom plans start from £33 per month (exc VAT) and include a business. Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Fibre Areas only. Speed. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. €75 a. Terms and Conditions – PAYG Mobile. Available with M50 broadband or faster. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. Manage order or appointment. Contact centres are also affected, it said in a statement on Twitter. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. 50 per month. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. At least 30Mbps download speeds in every room or £100 one-off credit. Real. Virgin Media has a number of plans that all feature 3 months for free. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Virgin Media also edges out BT when it comes to contract length. Volt. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. The broadband packages you can find are: Broadband. Broadband Speed Test. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. When you place your order, we'll let you know. Networking and WiFi. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. It has not so far given any. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. 99 a month for two years. The widespread launch of the 1. 50 per. Go even faster than M250. Call 01 267 8670. Available with M50 broadband or faster. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Most QuickStart kits have just 6 cables, connectors and powerlines to. Virgin Media billing and payments help and support. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Here you can change your network name (SSID) and password, choose which. Virgin Media provides. What do the colours mean? Yellow. My Virgin Media service has been relatively stable in the past few months, but I remember in the past when it was constantly dropping its internet connection, and I want to be prepared for that. Set top boxes and apps. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Internet access and registration required. These cables are capable of delivering much faster speeds than a standard copper wire network. Customers on the new M125 package will get a 22% uplift with average speeds of. Virgin Media services are only available in eligible Virgin Media network areas. Here's a full list of all the channels included in Virgin Media TV and broadband packages. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of. The company is part of Liberty Global, which is the largest converged video. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. How to cancel your Virgin Media contract. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. To cancel your Virgin Media broadband service, you should call 0345 454 1111. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a super speedy 1. Virgin Mobile package. The best way to contact Virgin Media to cancel is over the phone. Excludes broadband faults and broadband network outages. A free WiFi Hub 3. Virgin Media tweeted at 5. deal anytime. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Media deals, packages & bundles. Claim up to three (if needed) with our WiFi guarantee. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Choose your package. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. We’re aiming to connect around 4 million extra homes and businesses. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Plus get help on things like wayleave & access agreements. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Not a customer? Talk to us about joining: 1800 940070. Number of inclusive HD channels depends on package. Report the fraudulent caller. Virgin Fibre Areas only. Automatic compensation scheme. 4Mbps in March 2023. £8p/m extra or included with Gig1 or Volt. Automatic compensation under Ofcom rules is £9. Contact centres are also affected, it said in a statement on Twitter. It’s easy to switch your TV and landline services too. All of the products on this page are subject to survey, network capacity and a credit check. Compare our best broadband deals in your area in seconds with free set up. This promotion means you won’t pay the usual setup fee of £35. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Up to 3 WiFi Pods if needed. Free downloads are available to all new and existing customers. Remove any unwanted software that may have been installed. Search Search. WiFi Max. Virgin Media customer service number. Compare all broadband deals. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. Broadband speed boost. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Unlocks superfast broadband in 500,000 buildings. How to change my Virgin Media or Virgin Mobile package by phone. Its headquarters are in Hook, Hampshire, United Kingdom. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Fibre broadband. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. 2. All our offices and call centres are working to Covid secure guidelines.